Huachi Support and Contact

Status: effective

Effective date: September 1, 2026

Operator

Hangzhou HuaChi Digital Technology Co., Ltd.

Registered address: Room 403-2, Building 10, No. 999 Jingxing Road, Cangqian Subdistrict, Yuhang District, Hangzhou, Zhejiang Province, China

Contact

• Customer support and after-sales service: support@huachi.tech
• Customer support and after-sales phone: 15339271692
• Privacy and personal-information requests: support@huachi.tech
• Intellectual-property and content complaints: support@huachi.tech
• In-app entry: Help & Feedback in Profile, Orders, and Settings
• WeChat support: the QR code shown on the in-app support page (optional channel)

To help us identify an issue, include the app version and device operating-system version and, for an order-related matter, the order number. Do not send a payment password, original identity document, or other sensitive information unrelated to your request by ordinary email.

Feedback

You may use the in-app form or email support@huachi.tech to submit product feedback, design-result issues, order questions, privacy requests, or intellectual-property complaints. Contact information in the in-app form is optional; leaving it blank means no contact information is provided. Each submission creates a separate request, and repeat submissions are allowed. To help us respond, include the issue type, affected page, and order number when relevant.

Service and Response Times

We will process inquiries and after-sales requests as soon as reasonably possible. Our target response period is two working days. A complex privacy, intellectual-property, or dispute matter may require additional evidence and more time; we will provide a timely status update.

Filing Information

Website ICP filing number: 浙ICP备2025209841号-2

App filing number: 浙ICP备2025209841号-7A